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Originally Posted by memyselfI
But even policies should not be set in stone. For instance, Circuit City has a 15% restocking fee on their returns. We purchased a digital camera for Christmas. It was a Polaroid and it was crap. The camera took terrible pictures because something was wrong with the flash. On return, the store did not have the item anymore and wanted to refund me the money at 100% only if I got a CC gift card or purchased something else.
Well the camera was blister packaged and the ONLY way to know it was defective or crap was to OPEN the package. The manager was a complete and total asshole. I explained to him that him keeping my $15.00 was going to cause me to stop shopping there and that he shouldn't treat me that way because over the past year we had spent over $1500 dollars at CC including a computer purchased just weeks before.
He didn't care. I explained to him that I was in the market to purchase a different digital camera, one at least three times as expensive, and that it wouldn't be from CC because of his attitude. He didn't give a shit so I left.
I wrote a letter explaining the situation to their corporate HQs. They refunded me the money. I didn't purchase the camera from them but from Amazon.com for over $130 cheaper than what they were selling it. I don't know if I'll buy from CC ever again because their management was so unprofessional even though their corporate office did correct the problem.
Any company that would fight over $15 with a customer that has spent $1500 in the past year is a company that has a very bad business sense and ultimately is not one I want to do business with.
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So the management or staff did not offer to wave the restocking fee if you bought a different camera?? Or you did not want to buy another camera from them, Then you should have been charged the restocking fee..
See you are one of the devil customers the article is talking about.. You used a camera and returned it, CC offered you another camera or a giftcard and you said no, costing them money on the camera...