Quote:
Originally Posted by stlchiefs
I talked to a bill pay tech this morning and she was of little help.
She told me that the came up with the amount owed based on my usage for the 1 good month of reading they have on the new meter. That month was Jan-Feb and I used 52 therms. Even taking this usage, from one of the coldest periods of the year, and multiplying it by the number of months they estimated I still come up with 260 therms, well below the 384 therms they estimate I used for the months Aug - Jan.
When I mentioned this they offered to reduce the amount I OWE THEM by 25%. I laughed at the lady and pointed out that in looking at the facts they most likely owe me a credit based on the amounts they've been charging me for estimated usage seeing as that I only used 52 therms during one of the coldest periods. She told me 25% was all she was authorized to reduce the amount by and said she'd be glad to have her boss call me w/in 3 days. I accepted this offer and told her that I was not being antagonistic, but wanted them to know I would be filing a complaint regarding this matter with the Missouri Public Service Commission seeing as that they were trying to drastically overcharge me on an amount they immediately admitted was high and refused to delete this charge when confronted with facts that show I most likely overpaid for usage. She told me that was my right, but they hoped I would wait to see how her boss handles the situation in a few days. I didn't plan on filing a complaint immediately, but wanted them to know this was something that I am contemplating and really wanted to light a fire under their arses.
SO, I'm waiting for the big boss to call and also am waiting to file with the Mo Public Service Commission.
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Good job. Stay firm but professional. I think it will do you the most good. You are right not to file a complaint until you have exhausted all attempts through the company. It does surprise me that the boss does not get back to you sooner than three days.