Originally Posted by BigVE
My son's 360 had the red ring of death. I looked up MS on the web, entered the serial number and found out it was still covered under their warranty. They sent me a postage paid box, I sent it back to them last Thursday and I got an email today saying it was repaired or replaced and is on its way back to us already! That is awesome.
Their CS is really good. I am sure some people have had struggles with their CS. Its like that with every company though. I got mine back very very fast. They completely gutted it and its now very quiet. So happy they gave me a new dvd drive.