Quote:
Originally Posted by The Bad Guy
I'm not trying to break balls here, but how in the hell can they charge you for an extra receiver you're not using and you not know about it? The amount of receivers are clearly stated on the bill and what the charge it.
I have never had one complaint with DirecTV. They have really taken care of me for the 10 years I have had them. No complaints what so ever.
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One of them was on the bill; one of them wasn't. I also pay the bill automatically each month (something I'm not going to do anymore), so I normally don't even look at it. So yes, I guess I am at least partially at fault for not pouring over the ****ing statement line by line to ensure that they aren't trying to screw me every month, but SHOULD THAT REALLY BE NECESSARY? Do you really believe it should be? I mean, apparently it is necessary because this company is so awful, but it shouldn't be.
If I'm reviewing a contract, or my boss is, and one of us misses something important that costs the client money or puts him at a disadvantage, and the client doesn't catch it for several months, we take responsibility for that mistake and correct it. We don't blame the client for our mistake, or charge him extra to fix it. When did that stop becoming the norm? I don't know what you do for a living, but are you able to shove your mistakes off on others as a matter of course?
When we as a people have become so accustomed to bad service that we feel we should be responsible for not getting screwed BY THE PEOPLE WHOSE SALARIES WE PAY, something is really, really wrong.