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Yup, that's on the restaurant.
I was a waiter for a couple of years and on occasion we'd have something like that happen. The kitchen would mess up or a software error would throw off the bill and one of our servers would end up getting hosed out of a pretty sizeable tip.
On more than one occasion our GM took it upon himself to make it right for the servers. I saw him 'comp' out gift cards then give the cash value to the server to make up for a screw job. I watched him pull money out of his own wallet once to take care of a girl that got shafted.
The bottom line: It's a restaurant - there are going to be assholes. It's on the restaurant and its management to take care of its people. If the management staff took a calculated risk and told the large group that a tip wasn't included in order to try to keep their business, then it's now that staff's responsibility to make it up to the wait staff they sacrificed in order to increase sales going forward.
This isn't on BDO, it's on the GM, line manager and whoever else was running the shop that night.
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Last edited by DJ's left nut; 10-06-2010 at 09:09 AM..
Reason: I said screwed too many times...
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