Quote:
Originally Posted by blaise
This is what I would do:
I would thank him for his response, and for his employees business last night. I would say that I was upset last night because of this situation. I've never contacted a customer before and hopefully never will again, it's just that the large party and very small tip was frustrating to myself and my coworkers last night, as this is how we earn a living. Then I would say that today I'm feeling like I should give the employees the benefit of the doubt and recognize that this was most likely an honest mistake. I would say I appreciate the offer to speak on the phone, but it won't be necessary.
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Hootie, just copy and paste this.
If you try to paraphrase, you'll **** it up.
Blaise - you've done a young reprobate a great service here. Go have yourself a Coke.