|
Regarding the food quality - if the food at the place is just generally lousy, I'd look for a new place to work. Like it or not, if the dinner is bad, the server is likely going to take at least a little bit of a hit. If you really like your server and the food is great, you'll get in that 25-30% range because you're in a good mood. If you really like your server and the food sucks, you'll get with 20%. Whether you meant to punish the server or not, you did.
However, if the food is usually good and today it sucked, the waiter can usually do a lot to solve that. If you have any credibility with your management, you can get a meal comped (I had a GM that would just give me his comp card as a shift leader). If your kitchen has any respect for you, you can get a 'fire' meal done and get it all re-made and out ahead of the line.
If the waiter doesn't inquire and/or doesn't do anything to solve the problem, well that reflects on the server.
I know I didn't work at a pizza joint or anything, but I feel qualified to speak to this point. The server can do a bunch of things to salvage a meal if the quality doesn't go according to script.
__________________
"If there's a god, he's laughing at us.....and our football team..."
"When you look at something through rose colored glasses, all the red flags just look like flags."
|