Quote:
Originally Posted by Bugeater
That's right! Because maintaining a good relationship with your employees has absolutely no effect on your business.
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I cultivate that relationship in many different ways. Telling business customers to spend their expense account money elsewhere is not one of them. You maintain a good working environment and meet their needs as closely as you can on scheduling and hours, empower them to do their jobs well across the board.
But having a cancerous employee who is out there actively driving away business is not part of the game plan. He is costing me future revenues and the rest of the staff future tables and tip income. Nobody wins.