Quote:
Originally Posted by chiefsnorth
I cultivate that relationship in many different ways. Telling business customers to spend their expense account money elsewhere is not one of them. You maintain a good working environment and meet their needs as closely as you can on scheduling and hours, empower them to do their jobs well across the board.
But having a cancerous employee who is out there actively driving away business is not part of the game plan. He is costing me future revenues and the rest of the staff future tables and tip income. Nobody wins.
|
Doesn't sound to me like there was any future tip income, and that being the case, they're dead weight to the people you're already not paying worth a shit. I can't believe this is so hard to understand.
Having a bad table is one thing, waiters deal with that. Having a group come in and tie up an entire restaurant for the night, is another.
But I will say this. Suck it up this time. Say nothing. But make sure you add the gratuity every time they walk in the door in the future. That is absolutely correct, and I can't even argue against it. Hootie over reacted in this situation. Bad night. Them's the breaks. Make sure it never happens again should they walk back through the door.