Quote:
Originally Posted by Bugeater
Yes, it is, but if you start losing good employees because you let customers screw them over it's going to have an effect on your bottom line as well. A balance has to be achieved, the employee shouldn't have to get the short end of every deal.
|
People who deliver good customer service get more pay, more hours, and scheduling preference. People deliver bad service get replaced. Customer service IS their job. It's all you have to do.
Maybe taking some lame stand might have bought you credibility with a couple of high school students serving pizza for a week or two, but it is absolutely not a long term perspective for anyone involved. In a year if anyone even remembers that incident it won't be helping me anymore, but the revenue is still gone.
Again, good customer service all the time is a basic expectation for waitstaff. If someone can't handle that, there is a stack of applications with people who want the chance.