Quote:
Originally Posted by DJ's left nut
Flop,
I'd fire him, too. At the very least I'd send him on a month long vacation to think about it. If the person I train to work for him in the interim does an acceptable job, I Wally Pipp his ass.
The problem isn't the consternation, but how he went about addressing it. In the event that my employees (my employees at my establishment who are ****ing with my livelihood) feel wronged, that comes to me. You don't act unilaterally, you bring it to me and I make the decision as the man who's name is on every business loan, every mortgage and every contract attached to the business.
If I'm a good manager, I work with my employees to make it right while also attempting to salvage a business relationship with the 'client'. If, on the other hand, I'm reckless as hell, I allow my mid-20's bartender with a HS diploma to go badgering the CEO of a company that just dropped $500 at my establishment the night before.
C'mon - how could you, as a business owner, allow that? It's an absolutely putrid business practice and it reeks of the inmates running the asylum. You don't hang your employees out to dry, but you absolutely cannot condone a line-employee making that decision without consulting you.
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Yeah. I wouldn't. At all. I feel for him, and I understand on a personal level why he did what he did. But ultimately, as I stated above this, he ****ed up. You can't make those decisions as a front line employee, and I have a feeling he already knows his employer is going to hear about this and there are going to be some repercussions.
What happened is bullshit. But ultimately, you have to deal with it, and add the gratuity the next time. That company will NEVER come back into that establishment, and the owner has every right to be pissed off since he was never consulted and given an opportunity to do something about it himself.
It pisses me off. But I was wrong. I admit it.