[Simply Red]

Originally Posted by The Meat Dragon

Two things:

1) Apparently you are all incorrect...BDO ended up being very concerned with this issue judging by the emails I have received today.

2) As I mentioned earlier, the place I work at is unlike any other place I have worked at...they are so popular and do such good business and they have NEVER operated under the "customer is always right" model. Ever. If they mess up your pizza...tough luck...you can either wait another hour or you can never come back...it's frustrating at times but it's also nice at times, as the owner is a great family man and he sticks up for his good employees.

3) All I wanted was some answers from BDO and I am quite content with the graciousness they showed me over email. That's all I wanted...a little piece of mind. We were very offended last night and now I realize it was just ignorance on the customers part, oh well. Glad everything has been handled and I am no longer as pissed off about the whole situation.

But thanks for the 500 post thread on telling me how you would all run a restaurant...you all sound like the ****ing Bennigan's chain I once worked at that is no longer in business...they were such a good bunch! They didn't pay any of their managers the last 6 weeks before going under...claiming it was some error in the payroll department, and everything would be fixed...and then they filed for bankruptcy over night and two of my paychecks bounced and none of those managers ever got paid...for 6 weeks of work...one of my managers was a single mom just trying to make ends meet!

But yeah...it's all about the bottom line! Who cares about the people who work hard week in and week out and promote your product and take care of the REGULARS that they have helped bring in week in and week out...you're right! Lets bend over backwards for that once a year table that, in all actuality, was not only bad for my business, but was bad for the restaurants business as well. Opportunity cost was not there...they took up an entire half of the restaurant we could not use, and we ended up turning away a ton of customers...who would have probably at least equaled the bill of the large party.

That's the thing about that large of a party...they don't order booze, they don't order appetizers, and they order pitchers...the average cover for each person was about $6, when it is usually about $10 or $11...

So again...you restaurant "geniouses" are also wrong...

but please...keep telling me what I know and what I don't know about a place I spend 40 hours a week at...it's quite entertaining.

Bennigan's 'Tower-Place' 1997 - we were there! Baked potato soup!