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So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.
To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.
Is this the part where you want us to tell you that you did a good job?
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