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Old 01-07-2003, 11:54 PM   #13
stanleychief stanleychief is offline
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Join Date: Aug 2002
Location: Kansas City, MO
Casino cash: $6612
Quote:
customers come into a store thinking they own the place and they dont just go into a place and get what you want and get out, and yes if treated bad then go to the top but remember not everyone is as perfect as yourself?
Well umm, technically, us customers help pay the rent and salaries I know we can be a big inconvenience sometimes, but that's just the way it goes.

I understand the reasons behind poor service and can sympathize, but as a customer, I feel I deserve good service, not good excuses. Yes I do have a choice, and yes I do excercise my choice often and go somehwere else. I do feel that the management of a company under certain circumstances needs to know what is going on in their store. There are 'customers from hell' that will gripe over nothing, but that's life. I think that to take a stance that all customers are a pain in the *** is a very poor attitude and to not bring instances of exceptionally bad customer service to the management's attention will not only fail to resolve your issue, but damage the company in the long term as well.
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