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i had a similar issue with my Wife's Beetle. Less than a year old and had a bad wheel bearing. She took it in 4 seperate times and they never 'replicated' the noise. BS.
So I drove down there with the Car and aske for the shop supervisor. I was polite etc, but direct. He said they'd take a look at it, and I politely said "well, to be honest, I'd like to take your for a drive so I'm sure you're hearing exactly what I'm talking about etc, if you don't mind". I made the shop supervisor drive with me until he heard the noise...which, ironically enough, was a soon as the car was moving down the road (obviously) at more than 10mph.
Had it in the shop that very day, and fixed under warranty. He was cool with me, and I was cool with him. Got the problem fixed.
Keep after them.
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