Quote:
Originally Posted by Dartgod
Not a big deal, just guessing. I have heard that they work the hell out of people.
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It's a law firm called Lathrop & Gage. Actually the company in and of itself is a great, great company. They really take good care of their employees, generally speaking. The IT department there on the other hand is a hell. It's constant 50-70 hour weeks. Understaffed and overworked and I don't mean the typical situation. I mean like they are at least 3-4 people light, plan projects like they have an extra 5 people sitting around doing nothing and not very good leadership when it comes to managing an IT department.
The Help Desk is ordered to escalate tickets if they cannot quickly fix anything and they are supposed to be Tier 1 & 2 support. The guys there are pretty good but the manager wants to be able to point fingers elsewhere so she orders them to escalate quickly. The staff generally is a good group of people. Some of them are real good and would enjoy working with them again.
Bottom line is the IT leadership lacks patience and understanding when it comes to technology. They roll out technology that is not necessarily needed too fast then spend a shitload of time trying to stablize while continuing to repeat the process. They try to compensate corner cutting by working the staff extremely hard and long hours.
My biggest complaint is there is never any consultation or input from staff when it comes to projects. 2 or 3 people get together, dream up this idea of what they want, pull want-dates out of their ass then tell the staff what has to be done and when. That leads to consistent projects that should take 6 months to a year being ordered to be done in 1-2 months. This is with multiple projects being ran simultaneously while also having to provide Tier 3 support to the users.
Basically we were told in December that we had to have a Windows 7 image built and rolled out by the end of the year. Nothing was even locked down on what was to go on the desktop until a week or two ago. Vaccuum managment is what I call that. No considerations for what was really going to have to be done, no consideration for other projects and responsibilities and no consideration for input from staff.