Originally Posted by UteChief
I have a story about Apple. I had an iPhone 3GS for almost two years. I admittedly had dropped the phone several times. Eventually it developed a small crack on the back. I took it into the Apple store and asked an employee how much they charged to replace the back piece. The employee replied, we won't replace the back but we can get you a new phone.
I was blown away. Coming from Verizon and LG phones previously, I was used to paying a fee for any exchange. I'm a happy Apple consumer and have had very few problems with any of their products.
My friend has the new Razor and accidentally broke his screen. He pays a monthly fee for insurance and when he took it in to Verizon, they wanted $100 for a replacement.
I'll stick with my Apple products that do a damn good job at doing what they are designed for and would probably work for most people. You can prance around with your Android devices and feel superior for not being a fanboy.
Awesome story about the phone, and exceptional customer service by Apple in this case.
I have a similar story about Dell--
My freshman year of college I spent over $1k on a Dell laptop, and it was top of the line at the time. Flashforward to Christmas break and I'm flying down to see my folks, and on the plane I spill one of those cokes you get on the airplane all over it, it immediately shut off and would not turn back on. Anyway, I'm freaking as I'm a poor college kid and can't really afford to buy a new laptop. Later I call Dell up and they send me a box and I send off the laptop. A week later I get it back and it is working perfectly. They never asked what happened and didn't charge me a dime either. Btw, I never bought the accident coverage option, I don't think it was available/existed at the time.
Excellent customer service example. Not sure if Dell currently is as generous, but I don't intend to take my laptop for a bath to find out...