Originally Posted by Pitt Gorilla
Apple did the same thing for my iPad. I had a small crack in the corner from my nephew dropping it. Such things are not covered under warranty, but they game me a new one anyway. I was pleased.
Despite the price of the iPad, their manufacturing construction is such that they're considered "Not repairable". They don't fix them, they simply ship any damaged unit back to the factory and give you a new one on the spot. They will never open them up, or bother with a screen replacement.
There's actually a little "Dent tool" that AASPs get for measuring the depth of a dent on a device. If the dent is deeper than 1mm, and something similar on length, it's considered damaged.
Getting a deal like yours is pretty much just luck. Apple is strongly adamant about not repairing or replacing user damage, and there's about 50 checks you have to do, and a litany of questions you have to ask according to the Apple warranty procedures. Apple puts a lot of pressure on AASPs in this regard. But it depends on the tech that's fixing it to classify whether it's considered user damage or not.