Originally Posted by KC Fish
Getting a deal like yours is pretty much just luck. Apple is strongly adamant about not repairing or replacing user damage, and there's about 50 checks you have to do, and a litany of questions you have to ask according to the Apple warranty procedures. Apple puts a lot of pressure on AASPs in this regard. But it depends on the tech that's fixing it to classify whether it's considered user damage or not.
I don't know - I've found that the instore employees have a decent amount of discretion. Perhaps not as much with iPhones and iPads, because they're not repairable, but with laptops I've had great success. Over the years I've brought my Macbook Pros in for various repairs, some my fault and some not, and I've never paid a dime.