Attorney calls to schedule a mediation at our office:
Attorney: I'd like to schedule a mediation for such-and-such date at such-and-such time
Me: Alright, what's the case name? (All I need is the case name and the attorneys involved)
Attorney: Uhhh...Hold on just a minute.... (under his breath) What did I do with that file?
Attorney: Can I call you back?
Anyone: Can I get so-and-so's email address?
Me: Sure. It's...
Anyone: Oh, hold on just a minute. I need to get a paper and pen.