YELP I think this is a bunch of BS on the part of business. Do your job right and take care of the customer.
Restaurants get shitty reviews in the paper all the time & I'm glad to find out about the shitty restaurants before I end up going there. They do the same on the interweb it's nice to read reviews & have expectations that way.
This is all that lady who sued McDonalds fault for her when she spilled hot coffee on her lap. Stupid bitch. America got dumber that day I am sad to say.