Originally Posted by lewdog
Do you ever ask to speak to a supervisor when you get good customer service? I was dealing with T-Rowe Price about some financial information over the phone and the guy was super helpful, extremely knowledgeable and he fixed me online problem with little hassle. I got the email for his supervisor and sent them a message about how good he was to work with. They emailed me back thanking me and said this message would go in the employees personal file. It felt good to praise someone instead of only talking to management when someone sucks at their job. I don't think this is done enough.
ive had customers call in and compliment my work. the higher ups actually will make a big deal out of it. sometimes recognition like that really makes my day. some places still do employee of the month ( don't they ).
'course, i've had customers call in and complain my work, too. just can't please everybody.
i've always had the feelings that if someone does an outstanding job, i'll go out of my way and try to help them out. i've done that before this line of work. my opinion, it's just paying it forward.