Originally Posted by lewdog
Do you ever ask to speak to a supervisor when you get good customer service? I was dealing with T-Rowe Price about some financial information over the phone and the guy was super helpful, extremely knowledgeable and he fixed me online problem with little hassle. I got the email for his supervisor and sent them a message about how good he was to work with. They emailed me back thanking me and said this message would go in the employees personal file. It felt good to praise someone instead of only talking to management when someone sucks at their job. I don't think this is done enough.
I do it far more frequently than for receiving bad service. I always go out of my way to ask for a supervisor to give praise, because I don't think it does get done enough. The way customer service has died over the last ten years, I want to do my part to bring it back.