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Originally Posted by WV
I have two lifetime subscriptions I bought in 09 and 10, talk about poor customer service....try being a lifetime customer. They literally want nothing to do with you because they aren't making anymore money off of you. They have a monopoly and while I love having it, I would never pay for another contract.
And just an FYI...There are different rules for car subscriptions and portable subscriptions. Also the internet service and Sirius XM app are separate, if you want the App then you have to have Internet Premium. This company isn't forward thinking at all. If they were intelligent at all they would offer the app for all their customers at no charge to keep up with the migration to internet and streaming radio.
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I have the lifetime, but they keep changing the rules. First it was lifetime, switch around from radio to radio for a 15 dollar fee, but no limit to the switches, then the merger came and the rule changed to 3 switches only, so I switched once and all was fine, switched again, this time into my leased car, leaving one switch remaining, and went to switch it last week, and surprise, new rule! You can't ever switch it out of a car! That is the dumbest thing I ever heard. Now somebody who buys the car I leased will get free siriusxm forever, which they still get no money for, but I canceled all my other subs. Screw them. I still have the phone app and it still plays even though I am not paying at the moment. Really great company!