Quote:
Originally Posted by Steron
Forgive me if this question is crazy. I really have no idea how the auto repair business works. Is the Labor Hour price fixed? Or is it based on the experience of the mechanic doing the work? If a mechanic with 20 years experience fixes my car, is the charge more than if one with 1 year is doing it?
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They can raise their rates up to whatever they want. Rounding up hours is borderline unethical. At the very least, it should be disclosed that they bill based on full hours, minimum labor charges, book times, etc. Simply fabricating hours that were never worked and never should have been worked is theft. (It's also illegal.)
Source: I used to work as an insurance adjuster.