Quote:
Originally Posted by Saul Good
So your contention is that, because the software contains a manual override feature, it's ethical to falsify labor times?
Maybe some jobs take longer than the book lists because of extenuating circumstances. That doesn't mean that you should, as a matter of practice, use this feature in order to bill for hours that were never worked.
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You still don't get it, do you?
Those book times are not an industry standard, they are an approximation for how long the service will take a skilled mechanic.
Those book times are what I'm going to show my customers in their quote. I will not charge them more, I will not charge them less.
However, those book times at every business in the metro area are going to have an adjusted scale of 20-30% on top of them.
It isn't illegal, it doesn't make them crooks.
What you also don't know in that software, is that I can manually add or remove book hours on top of that for additional hours applied to the job.
For instance, in Alldata, it tells me to add .5 hours for R&R. I don't actually have to add that, unless I am R&R'ing the part. It allows for a number of configurations that are at the DISCRETION of the business, nothing else.
There is nothing unethical for scaling 10% book hour because your mechanics will take longer than those at a dealership.
There is nothing unethical about scaling 20% book hour because your mechanics are thorough.