Quote:
Originally Posted by Pestilence
So if you book for 8.....but your mechanic is slow and takes 12......the customer doesn't get charged those extra 4 hours.....correct?
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You are correct, you aren't paying for my slow mechanic, I am.
Quote:
Originally Posted by Saul Good
Wierd...I guess it can be as high as 25%. If they're lucky, you give them a discount and only rip them off by billing them for 10% more time than it actually took.
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That isn't how it works, but you sure are trying hard to make me look like a bad guy here.
This is how it works.
You walk in, hand me the keys, My mechanic and I look at the car, noting what needs to get fixed.
I write up a quote.
I show you the quote.
You either agree or disagree with the quote.
If you agree, you sign the quote, I fix the car, you pay when it is done.
If you disagree, we figure out why you disagree (Probably because my quote has a service on there you don't feel you need to do just yet, like an oil change or something)
I write up a new quote, you agree, you sign, I fix it, you pay when it is done.
That is it. I don't charge you more when it is done, I don't charge you less when it is done. You signed a contract for me to perform a service. The hours are an estimate, the cost is based on my rate and the estimated time to accomplish the job.
That's it.
That is how it works in any lawfully established automotive repair shop, or shall I say, how it is SUPPOSED to work.