Quote:
Originally Posted by Saul Good
I totally agree. That's not what he's doing, though. If the book says 3 hours, he's doing it in 2.5 hours and billing the customer for 3.5 hours.
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Says who?
The book tells me it is 2 hours, you get charged 2 hours. I don't SEE the scaling factor there, and neither do you. I don't add anything else in, it is in the software to add 10% there, and that 10% accounts for our thorough work and all of the other services we offer that NOBODY else offers.
Quote:
Originally Posted by mikeyis4dcats.
I don't think you understand the process.
Similarly in construction, there are Cost Books which give contractors industry averages for performing various types of work. Some bid straight off them, some adjust, and some (like me) only use them when dealing with something we don't have a grasp on.
If the cost book tells me it will take 43 hours to install wood trim in a fancy conference room, and it only takes me 30, that's my windfall. It helps even out the next job when it takes us 70 hours instead of 43.
And again, as I understand it, he is using the "book" to quote repairs, then billing what he quoted. Nothing wrong with that.
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Exactly, and no, he doesn't get the idea of business here, nor does he understand that in every field of business where this is applicable, it is done the EXACT same way.
Quote:
Originally Posted by mikeyis4dcats.
So? The book is simply industry averages. There is NOTHING requiring a mechanic to bill "by the book" or even use "the book" at all.
He's telling the customer 3.5 hrs and billing 3.5 hrs.
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Bingo.
Quote:
Originally Posted by Saul Good
Right. Buyer beware.
You're just taking advantage of the fact that the old lady walking in the door doesn't know how long a job actually takes.
Why don't you try telling your next customer, "according to the professional estimating tool, this job should take three hours. I'm only going to spend two and a half hours working on it, but I'm going to bill you for three and a half hours."
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You really do not get it at all.
When that lady comes in and tells me she needs her intake manifold gaskets changed, I quote her for the part, the time it takes to do the job, the additional time to R&R the gasket, as the book shows it, any fluids I need, and any disposal.
I show this to her, she signs off on it, I do the repair, she pays me when it is done.
It doesn't matter if you are 5, 55, man, or woman, the quote is going to be the same. I don't profile who comes in, and the software doesn't allow me to add hours or services to the bill without them getting shown, You literally do NOT understand the process here.
This is what it will look like
-Intake Manifold Gasket 34.99
--Intake Manifold Gasket@2.2 Hours
-Disposal @2.99
Subtotal= 213.98
+ Tax @ 8.65%
Total= 232.49
If I add anything else on there, it shows it on the quote right underneath that disposal. You literally CANNOT simply add hours to a quote without seeing what they are for. I can't scale individual hours either. If it says 3.2 hours for a manifold, and then .7 hours for a gasket, I can't make them bigger or smaller, they are scaled wholly across the book and do not allow for individual scaling.
Quote:
Originally Posted by Saul Good
He's LYING to the customer.
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No I'm not.
Quote:
Originally Posted by mikeyis4dcats.
where?
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This guy has common sense.