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The thing that is annoying about this to me is that there are mechanics out there that treat "the book" like gospel and now I find out that the numbers are likely pulled out of their ass.
For example, when I had my '05 Silverado, I had an issue with the intermediate steering shaft clunking. GM used a shitty part in the '99 - '06 Pickups that would run dry of grease and make clunking noises at low speed turns. It's a known issue and GM put out an updated replacement part.
Anyway, I took it to the local dealer and they insisted that they had to charge me for labor and that "the book" said 2 hours. So it was around $150 labor plus parts to fix GMs screw-up.
I ended up hiring a Mexican to do it.
Actually, I didn't. I bought a replacement shaft from NAPA and did it myself. Despite being an all-thumbs mechanic, I did it in less than a half hour. I don't mind paying a fair price and I care more for the bottom line price than the number of hours or whatever, but hiding behind the book to justify exorbitant prices is uncool.
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