Quote:
Originally Posted by Frosty
This is what I am talking about. Raising the hourly rate it an above the board way to do is as the customer can see up front what you charge and can make comparisons. However, artificially raising the book hours and keeping the shop rates lower is unethical, imo. Customers don't have access to those books and may be getting charged more than they think compared to other shops.
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you people must go to different auto repair places than I do. I never ask the labor rate or the book time. I ask for a price. Period. 2 hours at $80 and 2.2 hours at $72.70 is STILL $160. That's all anyone should give a **** about.