Quote:
Originally Posted by Exoter175
No, I am not.
I adjusted the book times to fit my business of going above and beyond what you could even THINK of as customer service, to guarantee that any work done, does not come back as a fault, or that I am not liable for any issue.
Something you'd be doing in the greater metro area if you had a business here ran purely by the customer service you offer.
But you don't.
You're a small town mom and pop shop that does as much business in a 3 months, as I did in ONE month.
Where I competed with the likes of Goodyear, Firestone, NTB, Calverts (who I later sold the business to), all 5 locations within 5 miles of me, on top of 150 other private, smaller repair shops within the same distance.
I'm a businessman who keeps tabs on EVERYONE, because I don't like to lose.
Then you haven't worked on a fraction of the cars I have, because if you honestly can sit here and say that you've never taken longer than book, you haven't worked on shit by comparison.
No offense.
And that's how it works quite a bit.
How so? If I'm offering the best services around with the best customer service?
Wow? 10? A whole 10?
Exactly.
PS, I had to take off Sauto from my ignore list to answer his ****ing posts that he can't just put into one post.
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you arent actually offering anything.
you dont own a business anymore remember?
and actually you have said multiple times that you mark up the labor times.