Quote:
Originally Posted by JASONSAUTO
I love this one too.
So you let the customers see the screen them selves. They get to see the book hours right there. Why? To look honest? Full disclosure?
Buy did you tell them you manually inflated those numbers? Why not?
Posted via Mobile Device
|
Yes, as I've explained, I do let my customers look at the screen while I build their quote for them, sometimes we'll even discuss why I've added a certain item so that they know why it is there. Later, if they don't like the price, we discuss why it is the way it is. They see the hours exactly as they are being billed.
It is not my job to tell them I've increased the book hours by 10% to be closer to the average of all books, nor SHOULD I, nor should I be obliged to.
You don't walk into KFC and demand to know their blend of secret herbs and spices do you?
Did you ask Dr. Pepper for his 23 ingredients?
No.
But KFC still tastes good, and Dr. Pepper still sells a ton of Soda, do they not?