Originally Posted by suzzer99
Gotta show that growth story to keep the stock price up and keep the executive bonuses flowing. Can't just run a nice profitable company and pay out a dividend or anything. So if your core businesses isn't growing you have to always be squeezing more out of your existing customers or employees. Fun times.
Requiring adherence from call center employees is not about profit margin. It is about running a call center.
Without schedule adherence standards, no call center would operate efficiently or correctly.