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Old 05-03-2013, 02:36 PM   #10
ChiliConCarnage ChiliConCarnage is offline
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Join Date: Apr 2008
Location: In a house
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Quote:
Originally Posted by duncan_idaho View Post
Requiring adherence from call center employees is not about profit margin. It is about running a call center.

Without schedule adherence standards, no call center would operate efficiently or correctly.
You run something efficiently so that you have a higher profit margin. Otherwise they could easily up staff a bit and cover these situations. They just don't care about these people because they don't have great options.
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