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Old 05-03-2013, 01:37 PM   #11
HonestChieffan HonestChieffan is online now
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Join Date: Jan 2006
Location: In the Country in MO
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Quote:
Originally Posted by duncan_idaho View Post
Requiring adherence from call center employees is not about profit margin. It is about running a call center.

Without schedule adherence standards, no call center would operate efficiently or correctly.
And some employees will exceed expectations and be rewarded. Others will meet expectations and fall in the middle. And the bottom performers will gripe.
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