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Old 05-03-2013, 01:56 PM   #12
welcher99 welcher99 is offline
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Join Date: Jan 2010
Location: L.A.
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Quote:
Originally Posted by duncan_idaho View Post
Requiring adherence from call center employees is not about profit margin. It is about running a call center.

Without schedule adherence standards, no call center would operate efficiently or correctly.
And good companies allow their managers freedom to bend the rules when it obviously makes sense. I'm going to take a wild guess that a chunk of her manager's bonus is directly tied to 'adherence' metrics.
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