Originally Posted by DJ's left nut
I feel like nobody that has posted after Duncan's extremely well stated post actually read Duncan's extremely well stated post.
We have a call center in my office. The job looks like it sucks something terrible but those time standards exist because they have to exist.
"Well just let her work more later..." isn't a viable answer - someone needs to be there to take those calls and if the calls don't get taken timely, call centers default on time-standards and end up fired.
Yes, it's only one person and 5 minutes here and there may not be the end of the world, but the rules exist for a reason and the rules in these instances are not arbitrary and mean-spirited. They're generally built around the requirements put in place by the people that have contracted out with these call centers.
The alternative? Everyone gets fired when the contract gets cancelled.
Sometimes your boss has a reason to do what he does. In fact, most times that's the case.
But by all means, continue raging against the machine.
I really hate articles like this because they're so desperate to paint the picture of the big bad corporation vs the helpless peon (helpless pregnant
peon). I do think letting her make up the time is a viable solution in theory, but 1) it's not rocket science and I'm sure they could have come to the same conclusion, and 2) we have no idea if she's worth those 5 minutes lost during peak times.
Where I worked, the top 10% were incredibly valuable to the overall metrics, because the bottom ~30% were pretty terrible at their job. If she was one of the best employees there, she's probably worth the extra 5 minutes every hour or two. If she was already dragging down the metrics, having her clock out so her metrics didn't tank the averages even further was probably their only option.
Most of the anti-corporate stuff in these types of threads is just another example of Dunning Kruger... big meanie bosses with multiple degrees who busted his ass for years don't know anything while the hourly guy who's been there 3 months has it all figured out.