The thing is, I generally sympathize with people on Kitchen Nightmares because Ramsey kinda acts like he forgets how unbelievably hard running a restaurant is.
They fail...a lot. And the people that run them are often putting every thing they have into them, both their time and money. It's an all-consuming challenge that these people often undertake.
And then Ramsey shows up, calls them cocks and acts like it's just the easiest thing in the world and they're silly assholes for getting it wrong. Then he acts stunned when people get upset about it, as though any of us would be totally okay with having someone blast what we've given our lives to try to create.
But this ****ing lunatic...well she's beyond sympathy. This woman and her husband are just in another world. I've rarely seen anyone so far removed from reality. It's pretty incredible.
"Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip"