Thread: Video Games Die in a fire, Gamestop.
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Old 06-24-2013, 09:59 PM   #54
Wallcrawler Wallcrawler is offline
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Join Date: Apr 2004
Location: Ground 0 for enema of US.
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Well, to update this mess I took my games and receipt to the other Gamestop and spoke with the manager. She was extremely helpful, apologized for the inconvenience of having to drive 70 miles round trip just to get this simple thing taken care of.

She not only gave me the option of replacing all of the games, or taking a full refund, but she also gave me the rewards card and I believe 6 months of Game Informer for free.

I got myself 3 new copies of the games, and she was more than happy to let me open and inspect them before I left the store. I absolutely cannot complain about the level of professionalism that she displayed.

She offered her view on what probably happened and said that since I didn't spring for the rewards card, it probably frustrated/pissed off the manager since apparently the rewards card is a massive thing for the company. If you don't get enough cards, basicly corporate rides up your ass with a splintery broom handle.

She also said that there was absolutely no reason whatsoever that I could not have at the very least been offered brand new replacements of the exact same games when explaining my problems with the ones I got, and was basicly trying to twist policy in order to get back at me for not taking the card and buying used.

Buying used, and cutting the publisher out of the transaction giving full profit to Gamestop is basicly now the safest bet with all of the stuff that they do based around the used game.

You can get double reward points buying used, you have 7 days to play the game and even if theres nothing wrong with it and you just don't like it, you can get a full refund. Basicly, at the end of the week, it becomes a free rental with the return of your "deposit" in the total of the pricetag.

New games are restricted to same game only exchanges on defects, and if you just didn't like it, its trade-in only for a fraction of your initial price.


While I dislike many of their practices, I couldn't say that if I was in the neighborhood of this particular store, that I absolutely wouldn't go back. The manager there fixed a problem for me immediately that didn't even originate in her store. I have a great deal of respect for that.

I certainly wont be walking out of a GS without inspecting my product first, should I have no choice but to buy there.

Im going to stop in at my local GS and inform thunderc*** manager there that I found a competent store manager to fix her screwup.
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