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"I couldn't put my windows down unless I started my car, and when I started my car they began yelling to not move the car, not to start the car.
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Dumb on her part. You do not need to start the car to roll down the windows, you only need to turn the key to the run position.
Quote:
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They began trying to break the windows. My roommates and I were ... terrified."
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Dumb on the agent's part.