Quote:
Originally Posted by NewChief
Ironically, we had an even bigger ****up about the same time (noticing a trend here? Hah) that could have ruined some people's wedding. This problem led to immense amounts of stress for us and the customers. That situation ended with these customers taking to social media to praise how far above and beyond we went to rectify the situation.
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Good people understand the dynamics involved with small business. I was supposed to have an intense $7000 shower completed last Friday but some of the very high end valves inside the wall didn't arrive until just this week. Not my fault but it made me look bad. But they understand and continue to refer us and praise the business in social media. She's one of the most meticulously detailed clients I've ever had but I've done about $80k of work on their house in the past 2 years and I know how to keep her calm. They love the finished product and want it done right. The wait is painful but generally worth it.