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Isn't there an Asian proverb that applies here? Something like " Those who have free seats at a play hiss first"? Is she complaining on your company's facebook page or her own? If it were my page I would just delete her comment. Comments are for paying customers.
Or you could start a rumor that she has herpes.
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John Madden's three rules:
1. Be on time.
2. Pay attention.
3. Play like hell when I tell you to.
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