|
I feel like nobody that has posted after Duncan's extremely well stated post actually read Duncan's extremely well stated post.
We have a call center in my office. The job looks like it sucks something terrible but those time standards exist because they have to exist.
"Well just let her work more later..." isn't a viable answer - someone needs to be there to take those calls and if the calls don't get taken timely, call centers default on time-standards and end up fired.
Yes, it's only one person and 5 minutes here and there may not be the end of the world, but the rules exist for a reason and the rules in these instances are not arbitrary and mean-spirited. They're generally built around the requirements put in place by the people that have contracted out with these call centers.
The alternative? Everyone gets fired when the contract gets cancelled.
Sometimes your boss has a reason to do what he does. In fact, most times that's the case.
But by all means, continue raging against the machine.
__________________
"If there's a god, he's laughing at us.....and our football team..."
"When you look at something through rose colored glasses, all the red flags just look like flags."
|