Originally Posted by DaneMcCloud

Always get at least three bids when doing any renovations or home improvements. If there's a local granite supplier/installer, be sure to contact them as well.

Lowe's and Home Depot are great because of the insurance they carry. It's been pretty well documented over the years but I've done a ridiculous amount of renovations to my home over the past ten years. I had a bad situation with Lowe's but because of their insurance, it was resolved to my satisfaction.

In July 2003, we hired Lowe's to install our kitchen cabinets. We had torn out a wall in order to expand the kitchen by 12 feet and I basically designed the room myself. Lowe's came out, took measurements, then put them into their computer incorrectly and had to come out again. The cabinets were ordered (the same exact cabinets at a local business cost $5k more) and they sent our their installers.

I had several crews working that day and was managing everyone. One of the Lowe's guys smelled like he had been drinking, which wasn't good. Anyway, they installed the cabinets and they looked great. Then came the time to install the pulls (handles). Well, the drunk guy did them and on every single cabinet and drawer, they were crooked! Every stinkin' one. So I called Lowe's and they sent out their head contractor.

He checked everything out and agreed they were a mess. So, Lowe's ordered all new doors and drawer fronts, which took another month. So by October, my kitchen wasn't complete. Finally, the cabinet and drawer faces came in November and another crew was sent out in which they were "mostly" put on correctly. So more faces were ordered and I finally had the manager out to my home to check everything out. He agreed that the work was shoddy and offered to refund my entire installation fee, which was $2500 dollars. I agreed and we've had a fully intact kitchen since late December 2003.

I've had some absolutely terrible experiences with contractors, where they don't finish the job or do it so poorly that the work has had to be re-done. But thanks to Lowe's and their insurance, the job was finally done correctly.

Good luck!