Quote:
Originally Posted by Mr. Flopnuts
We wrote it up, and put it in our orders by table number and it worked magnificantly. Food runners couldn't **** that up if servers put their orders in right. I'm the worst server, bro. I smoke. I NEVER ****ed up seat placement. And I did what I wanted, didn't work as hard as you, and made the most money in that place. Charisma. That's all it takes.
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two types of (male) servers that are good
the charismatic ones that are GREAT with guests, make them laugh, and are the lovable guys...
I worked with a guy named Hutch when I was 19...he was the funniest mother ****er in the world. Guests loved him. He'd have them rolling, he was so ****ing good...6'5" 450 lbs. HUGE mother ****er...but he was FANTASTIC with guests...wasn't really good at running his food, or getting refills, or turning tables...but the dude got SICK tips...he'd get 50% even 100% like clockwork...he was a legend.
or what I try to be...the polite, no bullshit, don't **** up your order, BE SUPER EFFICIENT, never let a glass get empty...I treated my job with a level of paranoia. If I made a mistake, ANY MISTAKE NO MATTER HOW SMALL...I dwelled on it and remembered it for WEEKS. I remember a specific time when I was 22...I don't write down orders for 6 or less...not to be cool, because it literally saves time and it's a better way to interact anyways...but to do this, you can't **** up...because guests are on edge when their "idiot" server doesn't write their shit down...they don't really like it all that much, honestly. But there would be times where I'd get triple, quadruple seated and I'd treat 4 3-5 tops like one big table basically...you pair your orders in 2 or 4 and just remember the order and modifications by face...I had it down...but like I said, you do this and YOU CAN'T **** up or they give you the "shoulda wrote that down!" bullshit.
well I remembered that I forgot to get this lady her cup of soup...but it was too late...they had gotten their app and their food was LITERALLY in the window...and I sat there and was like "****" because they ordered a SHIT TON of food with modifications and they gave me grief about not writing it down (they were super nice)...so I had to sweat out their whole damn meal being pissed off at myself...they pay, I change them up (I think this is the only time in my entire life I did this)...the dude walks over to me at the end and says "here you go man...tip's in there but don't think I'm THAT generous, you gave us $10 in change!" again...super NICE guy...
but ****! I felt like a dumb mother ****er there...I feel bad for the people in the industry that CONSTANTLY **** up...I tell you what, if I made mistakes on a day to day basis I wouldn't be able to hand it...I was having a mental breakdown because of 1 cup of soup and I still think about that situation TO THIS DAY and it was 5 ****ing years ago and probably 100,000 tables ago.