Quote:
Originally Posted by suzzer99
Gotta show that growth story to keep the stock price up and keep the executive bonuses flowing. Can't just run a nice profitable company and pay out a dividend or anything. So if your core businesses isn't growing you have to always be squeezing more out of your existing customers or employees. Fun times.
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Requiring adherence from call center employees is not about profit margin. It is about running a call center.
Without schedule adherence standards, no call center would operate efficiently or correctly.