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Honestly its annoying but not the end of the world. After talking to an online Rep i am thinking about changing service after my experience posted below.
!Eva C: Hi,Jonathan! Thank you for contacting T-Mobile Chat service. My name is Eva C, rep ID xxxxxx. I can definitely help you with that.
Jonathan : Hi, i just got back in town after a business trip.
Jonathan : when i got back in town i noticed my phone had no signal
Jonathan : i went to my local store and they told me the kansas city missouri Network is down
!Eva C: Let me check on your account first. Give me a few moments.
!Eva C: Thank you for waiting. I do apologize for this inconvenience. However, there is a system outage right now in your area.
Jonathan : is there an expected time frame to get the network back up and is the cause known?
!Eva C: I do apologize. However, our engineers are still working on resolving the issue.
Jonathan : Will my bill have a credit on it? Its never a good thing to come back into town and not be able to get ahold of anyone. I could only imagine how terrible this would be if i had children
!Eva C: Rest assured, our engineers will be able to resolve this in no time.
Jonathan : its been over four hours
Jonathan : that isnt no time
Jonathan : i've taken time out of my day to drive to my local tmobile store thinking my phone was broken
Jonathan : I dont mean to be rude but don't feed me a random line of BS
!Eva C: I am so sorry for this inconvenience that have caused you.
Jonathan : Honestly neither you or I know when the network will be back up
!Eva C: Our engineers will be able to give resolution to this problem.
Jonathan : can i get a credit on my account for this issue?
Jonathan : I shouldnt be paying for service that isnt available to me
!Eva C: I am sorry but we do not give credit for system issues.
Jonathan : thats unfortunate i have been with tmobile for 7 years
Jonathan : i do not pay for a product i cant use
Jonathan : i will be switching providers
Jonathan : honestly this is the first outage, i can understland that problems happen. However if there is a problem a reputable company would compensate when their product was not able to be used.
!Eva C: I regret to hear that. You are a valued customer of T-Mobile. This issue will be resolved by our engineers.
Jonathan : 30 min or even an hour.................... we are going on 5 hours
Jonathan : obviously i am not valued if Tmobile wont even offer a 5 or 10 dollar credit
Jonathan : I have been honest with you and have been fed nothing but random prepopulated responses.
!Eva C: I understand. However, T-Mobile is currently working on this issue for a faster resolution.
Jonathan : I have always been a fan of T-Mobile but the way this chat session has gone has completely changed my perspective.
Jonathan : Thanks for giving me responses such as "our engineers are quickly fixing the issue" "you are a valued customer" "we do not give credits for our network not working"
Jonathan : all are lies
Jonathan : The good thing is your job will become easier and easier as T-mobile continues to loose customers and you have less and less to do
!Eva C: I know how frustrating this is for you. However, the engineers are doing their best to give a ressolution to this issue.
Jonathan : Thanks for "quickly resolving my issues"
Jonathan : I can understand that and appreciate how hard the engineers are working. I am sure there are lots of irritated customers. The thing that really lost me as a customer is your lack of willing to work in anyway for your product not working
Jonathan : When i buy a product i expect it to work.
Jonathan : obliviously nothing is going to get resolved here. Have a nice day and i will enjoy shopping ATT, verizon, or Sprint on my day off Friday. Ahh the joys of not being locked into a contract
!Eva C: I am really sorry for this inconvenience.
Jonathan : have a nice day and tell your supervision they lost a customer due to not giving the latitude to issue a 5 dollar credit, because your product was not working.
Jonathan : pretty poor business model if you ask me
!Eva C: I will be putting notations in your account regarding your concern.
Jonathan : have a nice day
Jonathan : i will enjoy my paperweight as i cannot use it for anything else
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