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I worked at an AT&T call center in Lee's Summit when I first started out with the company and it was pretty much like that. You logged in at exactly 8:00, took your breaks and lunches exactly when scheduled and never took more than 15 minutes for break and 30 minutes for lunch. At then end of the day you didn't clock out a minute early ever. At the time it didn't seem like such a big deal but I would hate to do that crap again now.
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