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"In the Twitter age, everyone has an audience -- mine happens to be over 120,000," he said. "Now, every voice can be heard."
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That is great! Unprecedented.
In the Twitter age, sports teams can no longer claim to be the voice of the fan.
Social media gives fans an opportunity to hold teams accountable for their failures. Fan power is absolutely changing the sport itself.
http://www.sportsfangraph.com/team/kansas-city-chiefs