http://en.wikipedia.org/wiki/XM_Satellite_Radio
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In contrast to its high-quality broadcasts, Sirius/XM's customer service has drawn fire from some state governments. In October 2010, Richard Cordray, Ohio's Attorney General, began investigating complaints regarding Sirius XM's policies on billing, customer solicitation as well as subscription renewals and cancellations. The company informed shareholders of the probe shortly thereafter. According to news reports, Arizona, Connecticut, Tennessee, Vermont, and the District of Columbia have expressed interest in participating in the inquiry.
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In a report obtained in March 2011, The Better Business Bureau reported receiving over 4500 complaints against Sirius XM in the preceding 36 months, around half of which regarded the company's billing and collection practices.
In Missouri, some people registered on the state's do-not-call list have complained about receiving repeated calls from Sirius XM workers or agents after cancelling their subscriptions. Some Florida customers have reported being billed for automatic renewals of accounts they had canceled. Further, Sirius XM was sued in federal court by a customer accusing it of deceptively raising prices.
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wow, how bad does customer service have to be to get an Attorney General involved?
I haven't subscribed to XM since 2007 or '8. Both the transceivers I bought quit working after a few months. I wanted to listen to O&A for a couple hours a day. it wasn't worth hundreds of dollars.